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WELCOME TO GEM IT SERVICES

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Interactive Voice Response (IVR) System

• Implementing an IVR system for automated call routing.
• Offering self-service options for common customer queries.

Escalation and Ticketing Systems

• Implementing escalation procedures for handling complex issues.
• Generating support tickets for issue tracking and resolution.

Voicemail Services:

• Managing and retrieving voicemail messages.
• Providing automated voicemail greetings and options.

Customer Satisfaction Surveys

• Conducting post-call surveys to gather customer feedback.
• Analysing survey data for service improvement.

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