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WELCOME TO GEM IT SERVICES

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Call Analytics and Reporting

• Generating reports on call volume, wait times, and agent performance.
• Analysing data for process improvement and decision-making.

Call Transfer and Conference

• Facilitating call transfers between agents or departments.
• Enabling conference calls for collaborative issue resolution.

Queue Management

• Efficiently managing call queues.
• Minimizing wait times and optimizing agent availability.

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