Call Management
Call control
Support Services
Voice Services
Inbound call handling
Outbound call Services
Call Recording
Call Monitoring
Call Analytics and Reporting
Call Transfer and Conference
Queue ManaGEMent
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Customer Relationship ManaGEMent (CRM) Integration
Remote Agent Support
Scripting and Knowledge Base Integration
Performance Analytics
Interactive Voice Response (IVR) System
Escalation and Ticketing Systems
Voicemail Services
Customer Satisfaction Surveys
GEM IT Services, A unit of GEM equipments private limited in 2024.
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