WELCOME TO GEM IT SERVICES

WELCOME TO GEM IT SERVICES

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Inbound Call Handling

• Answering incoming calls from customers
• Providing information, assistance, or directing calls to the appropriate department

Outbound Call Services

• Conducting outbound calls for sales, lead generation, or follow-ups.
• Implementing telemarketing campaigns

Call Recording

• Recording calls for quality assurance, training, and compliance.
• Ensuring adherence to legal requirements and customer consent

Call Monitoring

• Monitoring live calls for quality control
• Providing real-time feedback to agents for performance improvement

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